Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience.
How long does shipping take and what are the costs?
We offer standard and express shipping worldwide. Delivery typically takes 3-5 business days depending on your location. Shipping costs are calculated at checkout, though we often offer free shipping on orders above a certain value.
What is your return policy?
You have the right to return any products you have purchased directly from our website within 30 days of receiving the item. The product must be unused, in its original packaging with protective stickers and tags intact.
How do I change the strap on my watch?
Most Daniel Wellington watches feature interchangeable straps. Use the strap-changing tool included in the bottom of your watch box to push the spring pins through the lugs, allowing you to swap styles in seconds.
Are Daniel Wellington watches water-resistant?
Our watches are generally water-resistant up to 3 ATM. This means they can withstand light splashes or rain, but they should not be worn while showering, bathing, swimming, or diving.
What payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay.
Does my watch come with a warranty?
Yes, all Daniel Wellington watches come with a limited two-year warranty from the date of purchase. This covers manufacturing defects on the watch itself, such as the movement, case, or crystal.